Payment declined
Confirm the card number, expiry date, security code and billing address. The billing details should match the information held by the issuing bank. Contact the bank when the decline continues.
Checkout and Payment Information
Payment Policy
Review the payment methods, checkout totals, authorizations, security checks, declined payments and refund timing that can apply when ordering from Airwinks.
Last updated
August 11, 2026
Accepted Payment Methods
Use the payment options shown at checkout.
Payment methods can vary by device, location, order eligibility and the payment services currently enabled for the store. The methods displayed during checkout are the options available for that order.
American express
Apple pay
Diners club
Discover
Google pay
Master
Paypal
Shopify pay
Visa
Do not send card details by email or through the contact form.
Enter payment information only through the secure checkout provided on the Airwinks website.
Checkout Total
Review the complete order total before submitting payment.
The checkout total can include product charges, applicable taxes and shipping charges available for the delivery destination. Review the items, quantities, billing information, shipping address and final total before completing the order.
Prices and totals are charged in the currency displayed during checkout. Currency conversion fees, foreign transaction fees or other bank charges, when applicable, are determined by the card issuer or payment provider and are not controlled by Airwinks.
Payment Security and Verification
Checkout is processed through Shopify and the payment provider selected by the customer.
Airwinks does not receive the complete card number entered during checkout. Payment information is processed by Shopify and the payment services displayed at checkout, subject to their security and privacy practices.
To protect customers and the store, an order may be reviewed before processing. Airwinks may request confirmation of billing, shipping or contact details when an order requires additional verification. Incomplete or unverifiable information can delay processing or result in cancellation and refund.
Payment Problems
Declined, pending or duplicate-looking transactions.
Payment remains pending
A pending entry does not always mean that a completed charge has been collected. The issuing bank can confirm whether the transaction is an authorization, completed charge or failed attempt.
Two entries are visible
One entry may be a temporary authorization and the other the completed transaction. Contact the bank first when both entries remain posted, then contact Airwinks with the order number and transaction dates.
Refunds and Cancellations
Approved refunds are returned to the original payment method.
Refund eligibility, return approval, restocking charges, shipping deductions and non-returnable items are governed by the current Refund Policy. Cancelling an order is not guaranteed once production, processing or fulfillment has started.
After Airwinks issues an approved refund, the payment provider and issuing bank determine when the credit appears. Processing time can vary by payment method and financial institution.
Payment Help
Contact Airwinks with the order details.
Include the order number, customer name, email used at checkout and a description of the payment issue. Do not include a complete card number, security code or online banking password.
Payment Questions
Frequently asked questions.
When will my payment be charged?
The timing depends on the payment method and order status. A bank may first show a temporary authorization or pending entry before a completed charge appears.
Why is a payment still pending after the order attempt?
The issuing bank controls the release of pending authorizations. Contact the bank for the status when the entry does not clear within its normal processing period.
Can the billing and shipping addresses be different?
Yes, when checkout permits it. The billing address should match the information associated with the payment method, while the shipping address should identify the intended delivery destination.
Why was my payment declined?
Common causes include incorrect billing details, card restrictions, insufficient available funds or a security decision by the issuing bank. Airwinks does not receive the bank’s complete decline reason.
How will an approved refund appear?
An approved refund is issued to the original payment method. The payment provider or bank determines when the credit becomes visible.